COVID-19 Safety measures
**Feb 9 update**
At Game OVR we have always taken the cleanliness and safety of our customers and staff very seriously. We have gone well above and beyond the province's recommendations so you can feel comfortable knowing that you can bring your family to Game OVR safely. We expect all customers to follow and respect our rules for the safety and enjoyment of everyone in our facility.
We have done our best to create a complete and comprehensive guide to all our safety policies and procedures in relation to COVID-19. If you do have any additional questions we welcome you to call or email us and we will do our absolute best to put your mind at ease.
Is VR a safe activity during a pandemic?
The great thing about VR is the activity has social distancing built right into it! Each player gets their own station with well over 6' in every direction clear, and a physical barrier between each player. In VR you can be standing right beside someone virtually while on the other side of the room (or the other side of the world!) We even have a private party room where you can be together without risk.
What makes Game OVR different?
We have redesigned and rebuilt our entire arcade from the ground up during the shutdown with health and safety in mind:
>We have a new disinfectant fogger that can disinfect our entire facility in just minutes! It not only kills the virus on all surfaces but even catches anything still in the air.
>We have a massive open lobby that allows groups to come and go with maximum social distancing.
>We have widened our hallways to give people more space to walk.
>We have spaced out our bookings to allow groups to come and go at different times to reduce congestion.
>Private party rooms away from the public so you can relax with your guests.
>We will not be admitting anyone with visible symptoms into the building and can perform temperature checks
>We have modified our booking policies to allow customers to rebook within as little as 3 hours of their scheduled booking should they test positive or come down with symptoms.
New Cancellation Policy:
-7 days to cancel your entire booking and receive a full refund of your deposit.
-3 days for parties and 24 hours for standard bookings to reschedule or receive store credit for your deposit
-24 hours to reduce the number of players by up to 3 or to the minimum required for their booking
*A 25% rebooking fee will be charged to reschedule your booking if outside the rescheduling window
What kind of cleaner do you use?
All VR equipment is fully sanitized between customers with the same product we have used since day 1: Benefect. Benefect is a truly amazing product that is not only on the EPA's N list of approved disinfectants for use against all pandemic influenza strains (A,B,&C incl, H1N1, H5N1, and H5N8) as well as human coronavirus but is so mild on the skin it is used in neonatal wards on newborn babies. Our new disinfectant fogger uses Benefect to disinfect our entire facility in just minutes! It not only kills the virus on all surfaces but even catches anything still in the air. We will be fogging our entire store several times a day and after each birthday party to ensure that Game OVR remains safe and fun for everyone.
What about masks?
Masks are no longer mandatory but our staff will continue to wear masks for the comfort and safety of all our guests. Our VR stations are far enough apart to ensure social distancing and have physical barriers that prevent the spread of the virus.
How are we keeping you safe?
>Our staff will continue to wear masks for everyone's comfort and safety.
>We are encouraging all customers to arrive 10 minutes before their scheduled start time. This will give us time to verify waivers, and get everyone set up in their stations. In order to keep a safe flow of customers, we will not be able to extend your booking if you arrive late.
>We are relaxing our policy on rescheduling bookings. If you are feeling ill or displaying any symptoms of COVID-19 we ask that you contact us to rebook.
>Cleaning checklists. We will be tracking and recording the cleaning of the headsets and fogging of the facility to ensure our standards are maintained at all times.